Service FAQs

What is Tide Cleaners Campus?

Tide Cleaners Campus is a garment care program for students, staff, and faculty. The program includes our Bundled Service and Campus Cleaners service. With Bundled service, your laundry is washed, dried, and returned to you freshly folded. With the Campus Cleaners service, your items are dry cleaned or laundered and then pressed and returned to you on hangers.

Is your service contactless?

In light of COVID-19, Tide Cleaners is committed to a completely contactless laundry experience. While using Tide Cleaners, students can stay safely socially distanced from drop-off to pick-up.

Why should I sign up for service?

First, you’ll be in love with all of the clean clothes you have and how easy it is to get them washed and folded. Second, we believe in a life well lived—chasing things that create meaning for our lives and not doing laundry. Backed by the power of Tide, we crafted the best laundry service experience. Go live a meaningful life and we’ll do your laundry.

What is Wash & Fold?

This service is for all machine washable clothes--sheets, towels, underclothes, shirts, pants, etc. Items are washed, dried, folded and packaged. Students choose Annual, Semester, or Monthly Bundled Plans of 10, 20 or 30 lbs per week.

How will you Clean my clothes?

Glad you asked. We have a 10-step process treats your clothes with the meticulous care they receive at home! Read more here

Which Plan do I Need?

Start with the 20 lb Plan, it's the most popular. The average weekly weight is 15-20 lbs. If you're an athlete or simply wear more clothes than average, the 30 lb plan is for you. If you take the majority of your wardrobe to the cleaners, the 10 lb plan is perfect for linens, underwear, t-shirts, etc. If you skip a week completely, you get twice your weekly amount the next time you use service. The unused lbs from an order don't roll over. If you need more than your plan allows, you can change any time, or we'll simply charge for each pound over your allotted weekly amount. Overage prices vary by market. Bags are weighed when dry and lightest.

Can you give my clothes special treatment (hang dry, hand wash, etc)?

Due to the large volume of laundry that we clean, ALL clothes turned in to the wash and fold service will be processed the same way. Medium/Dark clothes are washed in cold and dried in medium heat, while whites are washed in warm and dried on medium heat. If you are worried about potentially damaging one of your items, we recommend using the Dry Clean service where we can follow the care label instructions!

Do you offer Dry Cleaning?

At home, these clothes would go to the local cleaners. At college the Garment Care Program insures students don't have to leave campus. With or without Wash & Fold, our Dry Clean Service is for everything you want returned on hangers. Each month we total up the dry-cleaned or laundered clothes and then charge by the item. Just like the local dry cleaners, charges only occur when service is used.

I have so many wire hangers from my clean dry cleaning and I don't need all of these, what do I do?

We will take those back! You can leave the wire hangers that you do not need in your black Dry Clean bag the next time you turn in clothes.

How does a Pay Per Order Plan work?

This plan is perfect for occasional use and we've made it simple to use. Any clothes turned in with your colorful Wash & Fold bag are billed at $2.50 per pound. If you use the black Dry Clean bag, you'll be billed on a per-item basis. It's that easy.

How will you keep up with my clothes?

This is where we shine. Students receive two nylon (bacterial resistant) bags: one LARGE bag for Wash & Fold and one SMALLER black bag for the Dry Clean. Everybody's clothes are washed and dried separately then hand-packaged before they are returned. Each bag (and order) is bar-coded and tracked through every step of our care process. You can go online and see it every step of the way.

Do you wash athletic wear (Lululemon, Nike, Adidas, etc)?

We always recommend that you check your care label to find out exactly how the manufacturer says to process items. However, we process thousands of Lululemon/Nike/Adidas/etc items every day without issue.

How do I get my bags?

You will receive an email before school starts with details on where to pick up your laundry bags during move-in.

When and where is service?

As you learn your way around, you'll see attendants outside the residence halls. They're waiting to take dirty clothes or return clean ones to you. You can use whatever truck you wish, but a couple days each week it will be closest to your residence hall. The exact times and truck locations are posted online so once you know your dorm you can check it out. You may live in a residence where lobby service is available or is the only option. If so, there's a spot you can drop-off and pick-up orders in your residence.

When do I pay?

Like your meal plan or class registration, you pay for your Wash & Fold Plan at the beginning during registration. Your Dry Clean Orders and Wash & Fold overages are charged to the credit card that was provided when registering. A Usage Summary Statement is emailed to both students and parents each month.